There is an appeal process if you disagree with the determination. You have 180 calendar days to submit your written appeal to:
United Group Programs, Inc.
3145 Avalon Ridge Place Ste 300
Peachtree Corners, GA 30071
You may also file an appeal by contacting member services at (800) 810-9892. Once your appeal is received a decision will be made within 20 business days. If you do not agree with our appeal decision you may request a voluntary review if you have new or additional information. You may also file an appeal to the state Department of Insurance: Indiana Department of Insurance, Consumer Services Division, 311 West Washington Street, Suite 300, Indianapolis, Indiana 46204‑2787. Consumer Hotline: (800)622‑4461; (317)232‑2395. Website: www.in.gov/idoi