If you wish to dispute the company’s decision on this claim, you may register a complaint by contacting Fidelity Security Life Insurance Company at 3130 Broadway, P.O. Box 418131, Kansas City, Missouri 64141-8131. In reviewing your complaint, the company will follow the complaint procedure described in your benefit plan.
If all appeal rights have been exhausted and you disagree with the company’s decision, you have the right to file a complaint with the “Ohio Department of Insurance.”
For consumers: “Ohio Department of Insurance, Consumer Services Division, 50 West Town Street, 3rd Floor, Suite 300, Columbus, Ohio 43215, (614) 644-2673, toll free, 1-800-686-1526.” For providers: “Ohio Department of Insurance, Market Regulation Division, Provider Complaint Unit, 50 West Town Street, 3rd Floor, Suite 300, Columbus, OH 43215, (614) 644-2577.